Delivery Locations
We offer worldwide delivery for all our products. This means that no matter where you are located, you can enjoy our furniture in your home. However, please note that certain remote areas may experience longer delivery times. It is your responsibility to provide accurate shipping information to ensure timely delivery.
Delivery Process
All deliveries are handled by trusted couriers who specialize in furniture shipping. Once your order is processed, you will receive a confirmation email with tracking information. The courier will deliver directly to your specified address. You must ensure that someone is available to receive the delivery at the time of arrival.
Delivery Timing
Delivery times may vary based on your location and the specific items ordered. Generally, you can expect your order to arrive within a specified timeframe after dispatch. We do not guarantee exact delivery dates, but we will provide updates as your order progresses. If you have any concerns about your delivery timeframe, please reach out to us.
Communication
All communication regarding shipping inquiries will be conducted via email. We do not provide customer service through phone calls or other means. If you have questions or need assistance regarding your order, please contact us at [email protected]. We aim to respond to all inquiries promptly.
Delivery Handover
The delivery may require a handover in person. This means that the courier may need to confirm the delivery with you upon arrival. You must be present at the delivery address to accept the furniture. If you are unable to be there, please arrange for someone else to receive the delivery on your behalf.
Damaged or Missing Items
In the event that your furniture arrives damaged or if items are missing, you must notify us within a specified period after delivery. We will require photographic evidence of any damage to process your claim. It is important to inspect your items upon arrival and report any issues as soon as possible to ensure a smooth resolution.
Contact Information
If you have any questions or concerns regarding shipping, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Your satisfaction is important to us, and we will do our best to address any issues you may encounter.