At Timber Besides Tides, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within the applicable time frame below.
1. Return Period
You may request a return within 14 calendar days from the date your order is delivered.
To be eligible, the item should be unused, in its original condition, and returned with its original packaging and any accessories or materials that came with the product.
2. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 calendar days of delivery.
Please provide your order details and clear photographs or other relevant information showing the issue. This allows us to review the matter and determine the appropriate resolution.
3. Incorrect Items
If you receive an item that is different from what you ordered, contact us within 7 calendar days of delivery.
After reviewing the information provided, we may arrange an appropriate replacement or other applicable resolution.
4. Return Conditions
Returned products should be:
- Unused and in their original condition
- In their original packaging where reasonably possible
- Complete with included accessories, manuals, or other materials
- Free from damage caused after delivery through misuse or improper handling
Items that show signs of use, damage, alteration, or improper handling may not qualify for a return.
5. How to Request a Return
To request a return, contact us at [email protected] within the applicable return period.
Please include your name, order details, the reason for the return, and photographs when relevant. We will review your request and provide instructions regarding the next steps.
6. Return Review
Once we receive the returned item, we will inspect it to determine whether it meets the requirements of this policy.
The review process may take up to 5–7 business days after the returned item is received.
7. Refund Processing
If your return is approved, the applicable refund will be processed within 7–10 business days after approval.
The time required for any refund to appear may vary depending on the processing institution or other applicable circumstances.
8. Non-Returnable Situations
A return may not be accepted when the item has been used, damaged through improper handling, altered, or returned outside the applicable return period, unless otherwise required by applicable law.
9. Exchanges
Where an exchange is available, eligibility will depend on product availability and the condition of the returned item. Requests should be submitted within the applicable 14-calendar-day return period.
10. Contact Us
For questions about returns, refunds, damaged products, or incorrect orders, please contact:
Timber Besides Tides
Email: [email protected]