At Timber Besides Tides, we are committed to making the order fulfillment process simple and convenient. This Shipping Policy explains how we handle orders, delivery arrangements, shipping charges, and related matters for customers worldwide.
1. Order Processing
Orders are reviewed and prepared for fulfillment after they are successfully placed through our website. We take reasonable care when preparing products for shipment to ensure that orders are properly packaged and addressed.
2. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order. Please ensure that your name, address, phone number, and any other required details are correct.
If you need to update your delivery information, contact us as soon as possible at [email protected].
3. Shipping Charges
Shipping charges, where applicable, will be communicated or displayed during the ordering process. Charges may vary depending on the destination, order details, product size, weight, or applicable delivery arrangements.
4. Order Confirmation
After an order is placed, relevant order information may be provided to the customer for confirmation and reference. Customers should review their order details and contact us promptly if they notice an error.
5. Packaging
We make reasonable efforts to package products appropriately for transportation. Packaging methods may vary depending on the type, size, and characteristics of the product being shipped.
6. Delivery Attempts
Delivery providers may make one or more attempts to deliver an order. Customers should remain available at the provided delivery address or follow any instructions supplied by the delivery provider.
If a delivery cannot be completed because the recipient is unavailable or the provided information is incorrect, additional arrangements may be required.
7. Order Issues
If you receive a package that appears damaged, incomplete, or contains an incorrect product, please contact us within 7 calendar days of delivery at [email protected].
Please provide your order details and, where appropriate, photographs of the package and product so that we can review the issue.
8. Lost or Missing Orders
If you believe your order has not been received or may have been lost during delivery, contact us at [email protected] with your order information.
We will review the available order and delivery information and determine the appropriate next steps.
9. Customer Responsibilities
Customers are responsible for providing accurate delivery information and following any delivery instructions associated with their order. Customers should also inspect their package upon receipt and notify us promptly of any concerns.
10. International Orders
Timber Besides Tides operates worldwide, and orders may involve different delivery processes depending on the destination. Customers are responsible for ensuring that the information provided for their order is accurate and complete.
11. Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
Timber Besides Tides
Email: [email protected]